Support

For any question about Marmalade, write to admin@marmalade.family.

An edition has not arrived

Editions are delivered by post to addresses in the United Kingdom, and delivery times are estimates.

If an edition has not arrived within 10 working days of the date on which we told you it was posted, or if it arrives damaged or misprinted, the family admin should write to admin@marmalade.family, with a photograph where the edition is damaged. We reprint the edition or, where a reprint is not possible, refund its price.

An edition sent to an address that was incorrect when it was printed is not reprinted free of charge.

When no edition is printed

An edition is printed only when the family has shared at least 5 moments since the previous edition. With fewer, that edition is not printed and the moments are carried over to the next one.

The first time this happens, we add the price of that edition to the family’s chip-ins and tell every member by email. After that, the 4 weeks are charged in full. The admin can move to a plan with fewer editions at any time.

Changing or cancelling a plan

The family admin looks after the plan. In the app, open Profile, then Plan & delivery. From there the admin can change the plan, the payment card and the delivery address, or cancel the plan. A plan paid for a year at once cannot be changed for another during that year.

A cancelled plan runs to the end of the 4 weeks already paid for, or to the end of the year where a year was paid at once. The editions due until then are printed and posted. Cancelling does not refund what is already paid for, with one exception: within 14 days of subscribing, and if no edition has been printed, the amount paid is refunded in full.

The details are in the Terms of Service.

Where Marmalade delivers

Editions are posted to one address per family, in the United Kingdom.

Deleting your account

See how to delete your account, and what is deleted and kept.