Delete your Marmalade account

You can delete your account in the app. If you no longer have the app, you can ask us by email.

In the app

Open Marmalade, go to Profile and choose Delete account. The app asks you to confirm, then to type DELETE. Your account is then deleted straight away.

If you are the admin of a family

The app asks you to pass the admin role to another member first: Profile, then Plan & delivery, then Transfer admin role. The family and its plan carry on with the new admin. Your card is removed and you are not charged again for that family; the new admin is asked for their own card when the next renewal needs one. You can then delete your account.

If there is no other member to pass the role to, or if you would like the whole family closed, write to admin@marmalade.family. Where the admin asks us to close a family, we delete from our servers the content the family shared: its moments, its comments and its archived editions. We keep only what the law requires us to keep, such as payment records.

By email

Write to admin@marmalade.family, from the email address of your account, and ask for your account to be deleted. We answer within one month.

At the same address you can ask us to erase some of your data without deleting your account.

What is deleted

When you delete your account, these are deleted straight away:

• Your profile
• Your comments and reactions
• Your moments that are not in an edition

What is kept, and for how long

• Moments already in an edition stay in your family’s private archive, as an edition holds content from several members. Write to us if you need them erased. We cannot take back an edition that is already printed.
• Payment records are kept without your name for 10 years, as French accounting law requires. Chip-ins you have made stay with the family.
• A backup of our database and files is made each night. Deleted data leaves the backups within 14 months.
• Crash reports are kept for 90 days.

The details are in the Privacy Policy and the Terms of Service.