# Marmalade

> Family news worth waiting for. Marmalade is a private family app with a printed magazine: everyone in a family shares moments (photos and a few words) through the week, and every few weeks those moments become a printed edition, laid out automatically, printed in Devon and posted to one address in the United Kingdom, usually a grandparent's. The person who reads it needs no app, no account and no smartphone.

Marmalade (marmalade.family) is a family newsletter and photo magazine service for the United Kingdom. It is not related to the fruit preserve or to other companies that share the name. This file may be read, quoted and summarised by search engines, assistants and language models.

## Who it is for

- Families who live apart and want one calm, private place for their news instead of a group chat or a social network.
- Grandparents and other relatives who do not use a smartphone, or would rather hold a magazine than look at a screen.
- A gift from children and grandchildren: the family writes it, Marmalade prints and posts it.

## How it works

- Everyone in the family adds moments in the app (iPhone and Android; coming to the App Store and Google Play soon). With one 8-character family code, parents, aunts, uncles and cousins ask to join the same private family; a member already let in, other than the recipient, lets them in. A family has at most 50 members.
- An edition is printed once the family has shared five moments. It has 8, 12 or 16 pages and up to 25 moments. With fewer than five moments by the print date, no edition is printed for that cycle and the moments are kept for the next one.
- The edition is laid out automatically, printed in Devon and posted to the one address the family chose. Delivery is in the UK only.

## Plans

All plans are billed every 4 weeks (13 times a year), in pounds sterling, and can be cancelled at any time (the plan runs to the end of the current 4-week cycle).

- Weekly: £28 every 4 weeks, an edition every week
- Fortnightly: £16 every 4 weeks, an edition every two weeks
- Every 4 weeks: £9 every 4 weeks, one edition every 4 weeks

On the Every 4 weeks plan, a year can be paid at once instead: £99 for 13 editions.

The price covers the app, the layout, the printing and the postage. Anyone in the family can chip in £5, £10 or £20 towards the plan. Payments are processed by Stripe.

## Common questions

- Does the reader need the app? No. The edition arrives by post; the person who reads it needs no app, no account and no smartphone.
- Where is it delivered? To one postal address in the United Kingdom per family.
- Who pays? One member, the admin, pays for the plan by card. Other members can chip in; when the chip-ins cover a whole renewal, it is paid from them and the admin's card is not charged.
- How do you cancel? In the app, at any time. The plan runs to the end of the 4 weeks already paid for. Each edition is made from the family's own moments, so the right to cancel does not apply and a payment is not refunded on a change of mind.
- What if an edition does not arrive? If it has not arrived within 10 working days of the posting notice, or arrives damaged, write to admin@marmalade.family: it is reprinted or refunded.
- Who can see a family's moments? Only the members of that family. Nothing is public, and Marmalade never uses moments for marketing.
- Who can join? Adults aged 18 or over who hold the family code, once a member of the family, other than the recipient, lets them in. Moments may show children.

## Privacy

A family is private. Only its members see its moments; nothing is public, and nobody can find or join a family without its code.

## Company

Marmalade is operated by East Hill, a French company (SASU) registered in Paris. The Terms of Service are governed by the laws of England and Wales.

## Links

- [Website](https://marmalade.family/)
- [Plans and prices](https://marmalade.family/plans)
- [Privacy Policy](https://marmalade.family/privacy.md)
- [Terms of Service](https://marmalade.family/terms.md)
- [Support](https://marmalade.family/support)
- [Delete your account](https://marmalade.family/delete-account)
- [Legal notice](https://marmalade.family/legal-notice)
- Contact: admin@marmalade.family

## Optional

- [Everything in one file](https://marmalade.family/llms-full.txt): this file, then the Privacy Policy and the Terms of Service in full